All Locations
Slane
Advertising Salary
28,080

About the Role

Who Are We?

At Panda, Ireland's largest Waste Management business, we invite you to join our Team and experience a career that champions environmental excellence while harmonising tradition and innovation. Be part of a team that values strong connections and supports one another.

At Panda, we are committed to leading the way in waste management and recycling solutions. Embrace our innovative spirit as we work together to preserve our environment and create a greener future for generations to come.

Now let us tell you about the role:

As an experienced Retention Specialist, you will play a pivotal role in re-establishing relationships with former customers.  You will be responsible for conducting Win back campaigns, understanding the reasons for churn, and crafting persuasive strategies to win back these customers. Your success will be measured by customer reactivation rates and customer retention rates. 

Customer Outreach: Contact former customers through various channels, including email and phone to initiate win back campaigns.

Churn Analysis: Investigate and understand the reasons for customer churn by conducting surveys, interviews, and data analysis. Document customer feedback and insights.

Tailored Messaging: Create personalised win back messages and offers that address the specific concerns or needs of each customer.

Negotiation and Persuasion: Engage with former customers, answer their questions, and negotiate terms to persuade them to reactivate their accounts.

Objection Handling: Address objections, concerns, and barriers to reactivation with empathy and professionalism.

Feedback Collection: Continuously gather feedback from former customers and share insights with the team leads to drive product improvements and enhanced customer experience.

Data Management: Maintain accurate records of all interactions with former customers in the CRM system.

Monthly Targets: Achieve monthly targets consistently in terms of renewal rates and other productivity metrics in maximising revenue and minimising cancellations.

Experience and Qualifications:



Degree in business, marketing, or a related field (or equivalent work experience 3years + experience in customer retention role.

Prior experience in sales role is a distinct advantage.

Effective communication and negotiation skills.

Ability to empathize with customer concerns and find effective solutions.

A customer centric mindset and a commitment to ensuring customer satisfaction.

Experience in the waste industry an advantage but not essential.

Strong computer skills and knowledge of Microsoft packages.

Fluency in English is essential.

The bigger group: Beauparc

Beauparc, a dynamic and forward-thinking environmental services company, is at the forefront of innovative waste management and recycling solutions. Operating on a global scale, Beauparc is committed to making a positive impact on the environment, promoting sustainability, and driving change within the industry.

Operating across Ireland, the UK, and other countries, Beauparc is dedicated to shaping a greener future through responsible resource management and sustainability. Join us to make a positive impact on the environment.

About Us

At Panda, Ireland's largest Waste Management business, we invite you to join our family and experience a career that champions environmental excellence while harmonising tradition and innovation. Be part of a team that values strong connections and supports one another.

At Panda, we are committed to leading the way in waste management and recycling solutions. Embrace our innovative spirit as we work together to preserve our environment and create a greener future for generations to come.

Your contributions matter here. We encourage initiative and creativity, empowering you to shape the future of waste management. Your ideas and fresh perspectives will be celebrated and embraced as we constantly strive for better, more sustainable solutions.

Join our Panda family, where tradition thrives alongside environmental stewardship. Discover our current opportunities and become part of a team that harmonises tradition, innovation, and sustainability to make a positive impact. Together, let's create a greener, cleaner world we can be proud of.

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