Skip Scheduler

Position: Skip Scheduler

Relationships: 

1. Report to: Line Manager
2. Responsible for: To coordinate and optimise skip collection, delivery, and waste disposal operations, ensuring efficient scheduling, high service levels, and effective use of resources.
3. Liaison with: All departments

Key Accountabilities:

• Plan, schedule, and coordinate daily skip deliveries, exchanges, and collections.
• Ensure all drivers and vehicles are dispatched on time each day.
• Allocate vehicles and drivers effectively to meet operational demands.
• Maintain and update daily and forward scheduling rosters.
• Ensure sufficient resources are available to meet next-day operational requirements. Other duties, responsibilities, and activities may change or be assigned.
• Monitor all routes throughout the day to ensure timely completion.
• Analyse route performance data and identify areas for improvement.
• Log and follow up on system or operational anomalies to resolution.
• Support route optimisation initiatives to improve efficiency and reduce costs.
• Ensure all routes are verified, completed, and signed off within the system.
• Maintain continuous communication with drivers and operational crews.
• Liaise with internal departments including Customer Service, Operations, and Accounts to ensure seamless service delivery.
• Provide timely updates to relevant teams regarding route progress, delays, or issues.
• Coordinate and manage ad hoc or urgent work requests as required.
• Conduct end-of-day debriefs with drivers.
• Address and resolve driver queries in a timely manner.
• Manage operational disruptions such as breakdowns, delays, or missed services.
• Record and report all accidents, incidents, and breakdowns in line with company procedures and legal requirements.
• Prepare, issue, and manage delivery dockets, manifests, and related documentation.
• Review previous day’s documentation and resolve any discrepancies within 24 hours.
• Maintain accurate and up-to-date records of all scheduling activities.
• Respond to internal and external communications promptly and professionally.
• Monitor workload to avoid over-commitment and ensure realistic scheduling.
• Work closely with Customer Service to manage order intake and expectations.
• Maintain service performance levels in line with company targets (minimum 98% completion).
• Ensure all scheduled work is completed within agreed timelines.
• Operate within a flexible, multi-skilled working environment.
• Support team objectives and contribute positively to overall performance.
• Be available for occasional out-of-hours communication where necessary.
• Adapt to changing operational requirements and priorities.

  Additional Duties:

• To attend all meetings as required.
• To show commitment to company values in all aspects of your role.
• To act as a positive ambassador for the business.
• I have received and read my Job Description and understand that it acts as a guide only to my duties and responsibilities and is not exhaustive; I agree to undertake any other duties deemed reasonable by the management.

We are Panda. We value waste.

We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)