Customer Service Representative

Customer Service Representative

Location: Millennium Park, Ballycoolin, Dublin 11
Hours: Monday to Friday
Company: Panda

At Panda, we know that great customer service plays a key role in keeping our business moving and supporting the customers who rely on us every day.

We are looking for a Customer Service Representative to join our team. This is a great opportunity for someone with strong communication skills, a positive attitude and a willingness to learn. Previous customer service experience is helpful, but not essential, as full training will be provided.

As a Customer Service Representative, you will support both residential and commercial customers throughout their interactions with Panda, helping to answer queries, resolve issues and provide clear, accurate information about our services.

The Role

As a Customer Service Representative, you will be part of a busy and supportive Customer Service team, handling a variety of customer enquiries by phone and through internal systems.

You will act as a key point of contact for customers, helping to ensure their queries are handled professionally, efficiently and with care.

What You’ll Be Doing

You’ll be responsible for:

• Answering incoming calls and directing customers to the right person or department where needed
• Speaking with commercial and residential customers in a professional, helpful and courteous manner
• Providing accurate information about Panda services and customer accounts
• Handling customer queries, requests and complaints efficiently and consistently
• Working with other departments to help resolve customer issues in a timely manner
• Processing customer-related requests accurately through internal systems
• Making outbound courtesy calls to follow up on customer complaints or service issues
• Keeping clear and accurate records of customer interactions
• Supporting the wider team in a flexible, fast-paced environment
• Contributing to a positive and supportive team culture

About You

We’re looking for someone who is:

• A quick learner with a positive attitude
• Confident speaking to customers over the phone
• Professional, friendly and empathetic in their approach
• Customer-focused and committed to providing a high standard of service
• Able to stay calm and organised in a busy environment
• Comfortable using computer systems and learning new processes
• Accurate, with strong attention to detail
• A good communicator, both verbally and in writing
• Able to manage tasks and prioritise effectively
• Flexible and willing to support different areas of the team when needed
• A team player who contributes to a friendly and supportive working environment

What We Offer

• Competitive salary
• Monday to Friday working pattern
• Paid breaks
• Annual leave
• Full training provided
• Supportive and friendly team environment
• Career progression opportunities within Panda

This is a great opportunity for someone looking to build a career in customer service with a growing business that values its people and the service they provide.

We are Panda. We value waste.

We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)