As an IT Service Analyst, you will undertake the role of being at the forefront of the business helping resolve business IT queries and be a point of contact. You will provide technical support to colleagues while monitoring ticket queues, adhering to realistic Service KPIs, and in compliance with departmental processes.
Responsibilities:
- Use Service Desk solution to log and resolve customer calls
- Incident Management including triage, resolution and documentation
- Answering business IT queries through Teams and phone
- Updating knowledge base with relevant resolution information
- Provide on-site and remote support to customers
- Be responsible for troubleshooting hardware and software issues
- Instal and configure end user computing devices
- Knowledge and compliance with IT SLAs
- Monitoring the health of essential systems within the organisation
- Escalation of incidents to IT Service Analysts and other teams
As a valued colleague within Beauparc IT Service Management you will have the opportunity to take advantage of training and internal career progression, with a clearly defined plan, alongside your role responsibilities, and the opportunity to collaborate closely with technology and data colleagues across the IT Function. In Technology we operate a hybrid approach to work, working 3 days in the office and 2 days working remotely, with some flexibility around family and study commitments.