Credit Control Administrator

Credit Control Administrator

The Role

As a Credit Control Administrator at Panda, you’ll play an important role in keeping customer accounts accurate, up to date and well managed.

This is a hands-on finance role where communication, attention to detail and follow-up really matter. You’ll manage your own group of accounts, contact customers about outstanding payments, resolve queries, support reporting, and work closely with colleagues across Admin, Sales and Finance to keep things moving.

The Credit Control Administrator role would suit someone with previous accounts or credit control experience who enjoys working with detail, speaking to customers, and taking ownership of their workload in a busy finance environment.

What You’ll Be Doing

• Managing a portfolio of customer accounts and keeping records accurate and up to date
• Contacting customers regarding outstanding payments and agreeing next steps
• Responding to customer queries and working with Admin and Sales teams to resolve issues quickly
• Producing weekly and monthly Accounts Receivable reports
• Issuing monthly customer statements
• Supporting the approval of new accounts, including requesting credit reports where needed
• Placing accounts on credit hold in line with process and business requirements
• Supporting the wider Accounts team with reporting, follow-up and general credit control activity
• Carrying out any other duties required by the Credit Control Supervisor

About You

You’ll bring strong attention to detail, good communication skills and the confidence to deal with customers in a professional way. You’ll be comfortable working to deadlines, prioritising your workload and supporting the wider team to deliver accurate, timely results.

We’re looking for someone who has:

• At least 2 years’ previous experience in an Accounts department
• Good analytical ability, gained through work experience, study or a combination of both
• Strong computer literacy and confidence working with reports and financial information
• Excellent communication and interpersonal skills
• A professional and pleasant telephone manner
• Strong organisational skills and the ability to manage multiple priorities
• A deadline-focused approach with good attention to detail
• The ability to work well as part of a cross-functional team
• A positive, flexible approach and willingness to support others
• Experience using AMCS Elemos would be an advantage

This is a great opportunity for someone looking for a Credit Control Administrator role where they can build their finance experience, support customers and contribute to a team that values accuracy, accountability and working together to get the right outcome.

We are Panda. We value waste.

We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
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