Collections Administrator

Collections Administrator

We are looking for a highly organised Collections Administrator to support the daily planning and delivery of our waste collection services.

This is a busy operational role involving route planning, driver communication, customer support and real-time problem-solving. You will help keep vehicles moving, collections on schedule and customers informed when plans change.

What You’ll Be Doing

As a Collections Administrator, you will:

• Plan, assign and adjust daily collection routes
• Schedule regular, ad hoc and special customer collections
• Monitor vehicles and route progress using GPS and tracking systems
• Maintain regular communication with drivers throughout the day
• Provide drivers with clear collection instructions and site information
• Respond quickly to breakdowns, delays, missed collections and road closures
• Keep customers updated on service changes or delays
• Resolve collection queries and complaints with the operational team
• Coordinate vehicle availability, repairs and planned maintenance
• Monitor vehicle capacity and ensure loads remain within permitted limits
• Liaise with transfer stations, recycling centres and disposal facilities
• Maintain accurate records for reporting, invoicing and compliance
• Work closely with Operations, Maintenance, Sales and Customer Service
• Support drivers with in-cab technology, navigation and reporting systems
• Report accidents, incidents and safety concerns promptly

About You

This Collections Administrator role would suit someone who can stay calm, organised and decisive in a fast-moving environment.

You will ideally have:

• Experience in transport, logistics, waste management or a similar operational role
• Strong planning and organisational skills
• Confidence communicating with drivers, customers and operational teams
• Good problem-solving skills and the ability to adjust plans quickly
• Experience using dispatch, route-planning or GPS tracking systems
• Strong attention to detail and accurate record-keeping skills
• A practical understanding of transport safety and compliance
• Confidence managing competing priorities throughout the day
• A positive and professional approach to customer service

If you enjoy solving problems, coordinating people and keeping a busy operation running smoothly, this Collections Administrator position could be a great fit.

We are Panda. We value waste.

We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)