Desk Account Manager

Who Are We?

As part of the wider Panda Recycling Group, we are an award-winning business at the forefront of the UK’s transition to a more sustainable, circular economy.

Working with thousands of businesses across the country, we help organisations manage their waste responsibly while improving recycling performance and reducing environmental impact. Our success is built on long-term partnerships, outstanding service, and a commitment to doing things the right way.

At Panda, we believe waste has value and the people who help manage it do too.

The Role

We’re looking for a Desk Account Manager to take ownership of a portfolio of established SME customers.

In this role, you’ll act as the main point of contact for your customers, ensuring they receive a high level of service while identifying opportunities to grow each account. You’ll build strong relationships with decision-makers, proactively manage renewals and service changes, and help customers get the most value from their waste and recycling services.

This is a relationship-focused, desk-based role where success comes from understanding your customers’ needs, providing solutions, and delivering an excellent experience that drives long-term retention and growth.

What You’ll Be Doing

• Managing and developing a portfolio of SME customers with annual spend between £7,500 and £15,000
• Acting as the primary point of contact for commercial and service-related enquiries
• Building strong relationships with customers and key decision-makers
• Proactively managing contract renewals, price reviews, and service updates
• Identifying opportunities to upsell and cross-sell additional services such as recycling, food waste, glass and specialist collections
• Monitoring account performance, spend and margins to maximise retention and account value
• Working closely with operations, billing and customer service teams to resolve issues quickly and efficiently
• Supporting customers to remain compliant with waste legislation and environmental requirements
• Maintaining accurate customer information and activity records within the CRM system
• Delivering against retention, revenue growth and customer satisfaction targets

What We’re Looking For

• Experience in account management, customer success, or desk-based sales
• A track record of managing and growing SME customer accounts
• Strong relationship-building and communication skills
• Experience handling contract renewals, price discussions, and retention conversations
• Ability to identify and convert upsell and cross-sell opportunities
• Comfortable working with CRM systems and managing customer pipelines
• A proactive mindset with strong problem-solving skills
• Experience in waste management, recycling, environmental services or a related sector would be beneficial but not essential

We are Panda. We value waste.

We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)