Service Administrator

About the Role

This role supports the operational team across a wide range of administrative and operational activities. You will be responsible for maintaining accurate data records, coordinating effectively between customers and drivers, and ensuring a consistently high standard of customer service.

Key Accountabilities

• Act as a key point of contact between operational teams, ensuring systems are consistently updated and accurate
• Build and maintain strong, positive relationships with customers
• Manage and coordinate day to day administrative activities within the department
• Investigate and resolve invoice queries and investigate any credit requests 
• To ensure all data input is accurate and completed in a timely manner
• To ensure all end of the week checks are completed prior to the monthly invoice run

Main Tasks and Activities

• Resolve customer missed collections promptly and efficiently
• Handle all customer invoice queries in a timely manner
• Ensure that all IT systems are effectively utilised and all data input is accurately recorded
• To record all gains and losses on the depot progress spreadsheet
• To ensure your e mails are managed, dealt with and filed away in a timely manner
• Ensure Helpdesks are clear or in progress at the end of each day
• To update reception with any relevant service issues i.e. vehicle breakdowns
• To keep key accounts updated with service issues for their specific customers
• To ensure all missed customers are contacted with reason for missed collection and confirm their rescheduled day
• To ensure all routes are in order and report non compliance by drivers to the Service Administrator
• To ensure delivery and collection tickets are managed daily, keeping customers updated of their delivery date and first collection date

Experience and Skills

• Experience of working within a customer service setting
• Excellent communication skills
• Competent in the use of Microsoft applications
• Able to work on own initiative

We are Panda. We value waste.

We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)