Customer Service Advisor

We are seeking a proactive and detail-oriented Customer Service Advisor to join our team in Knottingley. Reporting to the Head of Managed Services, this role plays a key part in supporting the sales function and contributing to the company’s continued growth.

You will be responsible for a range of sales administration and customer service activities, ensuring smooth day-to-day operations and high levels of customer satisfaction.

Key Responsibilities

• Develop and maintain expertise in the company CRM system, becoming a key user
• Process customer orders based on sales information and quotations
• Ensure all sales orders and associated costs are accurately recorded on the CRM system in a timely manner to support real-time reporting
• Proactively contact down trader customers
• Provide regular feedback to Operations and Sales teams on revenue and profitability
• Ensure orders are completed and invoiced in line with timelines set by the Credit Manager
• Maintain accurate records, both digital and hard copy, including databases and customer files
• Manage administrative tasks for repeat work, standing orders, and rental agreements
• Maintain and update customer spreadsheets
• Assist in the preparation of customer quotations
• Support ordering processes, including disposal and subcontracting requirements
• Liaise with Operations and Sales teams to ensure customer deadlines are met
• Respond to customer enquiries and support service performance monitoring
• Obtain and allocate customer purchase orders to the correct jobs
• Provide administrative support to internal and external sales and operations teams

We are Panda. We value waste.

We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.

Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.

At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.

We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.

We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.

And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.

Our journey depends on talented, committed people who want to make an impact.

Take the first step and join us on the journey.

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)