All Locations
Millennium Park
Advertising Salary
Competitive DOE
Vacancy Type
Permanent - Full Time

About the Role

As an IT Service Analyst, you will undertake the role of being at the forefront of the business helping resolve business IT queries and be a point of contact. You will provide technical support to colleagues while monitoring ticket queues, adhering to realistic Service KPIs, and in compliance with departmental processes.  

Responsibilities:

  • Use Service Desk solution to log and resolve customer calls 
  • Incident Management including triage, resolution and documentation
  • Answering business IT queries through Teams and phone
  • Updating knowledge base with relevant resolution information
  • Provide on-site and remote support to customers
  • Be responsible for troubleshooting hardware and software issues
  • Instal and configure end user computing devices 
  • Knowledge and compliance with IT SLAs
  • Monitoring the health of essential systems within the organisation
  • Escalation of incidents to IT Service Analysts and other teams 

As a valued colleague within Beauparc IT Service Management you will have the opportunity to take advantage of training and internal career progression, with a clearly defined plan, alongside your role responsibilities, and the opportunity to collaborate closely with technology and data colleagues across the IT Function. In Technology we operate a hybrid approach to work, working 3 days in the office and 2 days working remotely, with some flexibility around family and study commitments.  

About Us

Join us on the journey…..

Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre.  As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation.  What’s good today can be better tomorrow.

Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes. 

Take the first step today and join us on the journey……….

Beauparc aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside.

(DE&I Policy Statement)

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